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Market and sentiment intelligence

Hear what’s said. Shape what comes next.

How we monitor your market, reputation and competitors - and turn what is said into positioning. Know what is being said, before it matters.

News, social, reviews and forumsInterpreted, not just collectedEarly warning, not hindsight

Market and sentiment intelligence, explained

Sentiment intelligence tracks how your organisation, people, brands or clients are talked about - across news, social, reviews and forums - and how that changes over time.

Market intelligence follows your market as a whole: trends, competitor moves and shifts in demand, so you see change early and position yourself ahead of it.

YouYour peopleYour brandsYour clientsCompetitorsYour market

Why it matters

Reputation is built in public

Conversations about you happen whether you hear them or not.

Markets move

Competitors launch, prices shift and trends change - often faster than internal reporting shows.

Early beats loud

Spotting an issue or an opportunity early costs far less than reacting late.

What we do

Some clients want to protect a reputation, some want to understand a market, and some - agencies, representatives and destinations - want to monitor on behalf of the people and places they represent.

01

Sentiment and reputation monitoring

Sentiment monitoring for organisations, people and brands, with reputation tracked over time - not just in a crisis.

Reputation monitoring

02

Competitor intelligence

Competitor analysis - what they say, launch and change - and benchmarking your position against others.

Competitor intelligence

03

Early warning

Alerts on emerging issues, before they grow, so the right people can act while it is still cheap to.

04

Trend tracking

Trends across your market and sector, so you see shifts in demand before they show up in your numbers.

05

Regular briefings

Interpreted, not just collected - what changed, why it matters and what to do about it.

06

Recommendations

Advice on message, timing and opportunity, grounded in what your market is actually saying.

What it delivers

  • Early warning of reputational risk
  • A clear view of where you stand against competitors
  • Positioning based on evidence, not assumption
  • Insight you can use in your own client work

How we approach it

We agree who and what to watch, then shape the sources, frequency and reporting around the decisions you need to make.

  1. Agree what to watchYou, your people, your brands, your clients, competitors or the whole market.
  2. Set the sourcesNews, social, reviews and forums - weighted to where your audience actually talks.
  3. Interpret and alertRegular briefings, plus alerts when something needs attention now.
  4. Act on itWorking with Demand generation and communications, which carries the message.

Senior people, close to the work

The same people who build Pulse+ run your work - so every campaign, data clean and build is informed by what is actually happening in your systems, not run blind.

  • A senior operator on every engagement
  • In your workflows, not working from a distance
  • Nothing replaced unless agreed - your people stay in control
Two colleagues laughing over coffee while looking at a phonePortrait of a woman in tinted glasses and a check blazer

Runs on Pulse+, our own platform

Not another system - the stitching between yours. Pulse+ pushes and pulls data across the systems you already use, and reports it however you want.

How Pulse+ works

  • Your systems - CRM, email, LinkedIn, messaging, social, website and data
  • Pulse+ connects, automates and proves what is working
  • Your reporting, your way - nothing replaced unless agreed

Questions people ask before the first call

What is sentiment monitoring?

Sentiment monitoring tracks what is said about an organisation, person or brand across news, social, reviews and forums, and whether the tone is positive, negative or neutral - so you can see how perception changes over time.

How is this different from a social listening tool?

A tool collects mentions. We agree what to watch, set up the sources, interpret what changes and tell you what to do about it - with alerts when something needs attention now.

Can you monitor on behalf of our clients?

Yes. Agencies, representatives and destinations use us to monitor the people, brands and places they represent, with reporting they can use in their own client work.

How often will we hear from you?

It is set around your decisions - typically regular briefings, plus immediate alerts for anything urgent.

Where to go next

Service line

Demand generation and communications

Carry the message to the people who need to hear it.

Explore demand generation
Service line

Data management and market mapping

Build the picture of who is in your market.

Explore data management
Platform

Pulse+

Monitoring and reporting in one place.

Explore Pulse+

Want to know what is being said?

Twenty minutes. Tell us who or what you need to watch, and we will tell you how we would set it up.

Or call 020 3928 1300 · email us

Enticeable Consulting Ltd · 231-232 Strand, London WC2R 1DA, United Kingdom · 020 3928 1300 · Company no. 11198742